Contact us

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The Luxor Direct staff is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time.



Toll Free (866) 756-2288 - then option 1

From Canada (281) 403-5100

Customer Service

Toll Free (866) 756-2288 - then option 2

From Canada (281) 403-5100 - then option 2

Dealer applicant fax line (866) 864-7508

Technical Support and RMA's (returns and exchanges)

(866) 756-2288 - then option 3

From Canada (281) 403-5100

Notice to customers calling for technical support

Customers calling for technical support should first attempt to resolve their problem using this website. Before you call technical support please gather all relevant information that the technician might need to assist you with your problems. These may include, but are not limited to: model numbers and brands of cameras and DVR, operating system used, make and model number of router/modem, IP addresses.

Other Resources

For occasional specials and other information, follow Luxor Direct/ on


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